ISO 9002

The Firm's Outline and Scope of Operation

Sheridan Associates is an IT and Communication Recruitment Consultancy Firm operating throughout the UK and Overseas.

The Firm offers a service of cost-effective recruitment and placement of sub-contract and permanent professionals within IT and Communications.

The Firm builds on an excellent reputation good principles and practice following the guidelines of the Federation of Recruitment and Employment Services. Membership of FRES ensures that the Firm keeps abreast of current Employment legislation.

The Firm is registered with the Data Protection Registrar under the Data Protection Act 1984. Investment in industry leading office systems, and forward approach to business development, ensures that it keeps pace with the prevailing commercial and technological climate.

ISO9002 applies to all its operations.

Aims and Goals of the Business

Sheridan Associates aim to be recognised as a leader in the provision of a quality recruitment service for both contract and permanent IT and Communications professionals.

The Firm aims to provide high quality administration, marketing and internal system improvement.

Through the development of relationships with Clients, Sheridan Associates recognise the need to offer, in addition to continuous levels of service, a wider perspective on Clients requirements and business needs, enabling it to meet fully their requirements.

Through the use of electronic bank communication systems, Sheridan Associates are committed to provide consultants with a prompt and efficient payment facility.

Sheridan Associate endeavour to provide a high level of service that addresses the balance between the business requirements of the Client and the individual needs of the Consultant.

Quality Policy Statement

Sheridan Associates has declared the following Quality Policy Statement to enable to achieve its Aims and Goals:

It is the policy of Sheridan Associates to operate a Quality Assurance System that will fully meet the requirements of ISO9002. Providing a high level of service to both Clients and Consultants.

The Quality assurance procedures defined in the manual are mandatory for all staff who are aware of the Quality Assurance requirements. All staff are directly responsible for the quality of their own tasks and have adequate authority, training and resources to discharge them.

Sheridan Associates recognise that its continuing success and reputation depends upon the supply of a high quality service and commits all staff to that end, thereby ensuring Client and Consultant satisfaction.

The effectiveness of the Quality Assurance System shall be regularly reviewed to determine whether quality activities and related results comply with planned arrangements, and whether these arrangements are implemented effectively and are suitable to achieve objectives.

This statement represents my commitment, on behalf of the Firm, to the Quality Policy.

Mr P J Staley, Principal.